Terms & Conditions

Please read these terms carefully before accessing or using the services. By reading and agreeing to this, Diners and Chefs accept the terms and conditions set out below by ikisho, as this will establish a contractual relationship between ikisho and the Diner, and ikisho and the Chef.

1. DEFINITIONS

"Booking Services" means the services set out in paragraph 3, which will be provided to all Diners of this service with ikisho acting as the intermediary between the Chef and the diner.

"Chef" means the provider to the "Diner" of cooking services, and the person who is licensed to carry out the cooking services in accordance with the Cooking Regulations set out below.

"Cooking Services" means the services set out in paragraph 4, which will be provided to the Diner of these services through the Chef.

"ikisho" shall mean EHO LIMITED, a private limited liability company incorporated and registered in England and Wales with company number 9965360, whose registered office is at Unit 3 Hyde Estate Road, London, NW9 6JX

"Website" shall mean ikisho.com.

2. ACCEPTANCE OF BOOKINGS AS THE AGENT OF THE CHEF

As set out below, ikisho accepts bookings made by the Diner through the Website ("Bookings").

ikisho accepts Bookings as an intermediary for the Chef. Such acceptance forms a contract between the Diner and the Chef (the "Cooking Contract") for the provision of Cooking Services to Diner by Chef. ikisho does not itself provide Cooking Services, is not a Chef and is not part of the Cooking Contract. The Booking Services enables Diners of the ikisho website to pre-book and schedule catering and cooking services with Chefs. Unless otherwise agreed by ikisho in a separate written agreement with the Diner, the Booking Services are made available solely for the Diner personally and only for non-commercial use. The Diner acknowledges that ikisho does not provide catering and cooking services or functions as a Chef and such catering and cooking services are provided by the Chef or third party providers who are not employed by ikisho or any of its affiliates.

As ikisho acts as an intermediary between the Diner and the Chef, direct deals, agreements and arrangements between the Diner and the Chef are not allowed. Therefore, only Bookings made through the Website are subject to these terms and conditions. In such a case where the Diner and Chef make direct deals, agreements and arrangements, those direct deals, agreements and arrangements are certainly not covered by the insurance set out in paragraph 6 and ikisho is not responsible nor liable for any damages such direct deals, agreements and arrangements may cause.

3. BOOKING SERVICES AND CONDITIONS

ikisho provides certain services through the Website (the "Booking Services"). These include:

  • Description of a sample sushi menu;
  • The acceptance of a Booking must be in accordance with paragraph 2 above, but ikisho maintains the rights at its sole and absolute discretion to decline any Bookings a Diner might seek to make;
  • Keeping a record of each Booking;
  • Remotely monitoring the performance of Cooking Services provided by the Chef;
  • Dealing with queries relating to Bookings;
  • Displaying Diner reviews on the website to show a record of performance of their Cooking Services; and
  • Receipt of and dealing with feedback, questions and complaints relating to Bookings, which should be made by email to: info@ikisho.com. It is recommended that the Diner provides feedback if any of the Cooking Services provided by the Chef do not meet the Diner's expectations.

Below are conditions also attached to the Cooking Services:

  • It is the Diner's responsibility to gain access to the website to use the Booking Services unless there are problems otherwise caused by ikisho's own issues. Any charges arising during the access and use of the Bookings Services should be paid by the Diner. ikisho does not have any responsibility or liability if the access and use failed due to connectivity errors not caused by ikisho.

4. COOKING SERVICES AND CONDITIONS

Upon the acceptance of Cooking Services confirmed through the use of Booking Services stated above, Chefs provide certain services to the Diner ("Cooking Services"). These include:

  • Preparing the dishes, cutlery, cook ware and any ingredients necessary to exercise and fulfil the Cooking Contract between the Diner and Chef;
  • Research and ensure sufficient travelling time to avoid lateness to the Booking;
  • Making sure that the Diner is able to give permission to the Chef to use facilities at the home or venue where the service is to take place (e.g. that the Diner owns the dishes, oven and other equipment) in order to exercise and fulfil the Cooking Contract made between the Diner and the Chef;
  • Checking whether an assistant/s is required to exercise and fulfil the Cooking Contract made between the Diner and the Chef;
  • Making sure that the Chef complies with all necessary law/regulations such as food and hygiene, and health and safety.

The conditions below are also attached to the Cooking Services:

  • Once the booking is paid for, ikisho will allocate an available Chef suitable for the menu. In the event that a Chef is not able to execute the Cooking Services chosen by the Diner, ikisho will refund the full price to the Diner.

5. PAYMENTS

Diners

The use of the website is provided by ikisho to the Diner free of charge. Payment of the total price is required by the Diner in order to secure the Cooking Contract between the Diner and the Chef. There are currently no booking fees, however, ikisho reserve the right to amend this. At such time ikisho will inform the Diner accordingly and the Diner may choose to continue or terminate access to the Booking Services through the website. The rates that apply for the Cooking Services provided by the Chef to the Diner and any other detailed information about Cooking Services can be found on the website. These may be modified or updated by ikisho at anytime. It is the Diner's responsibility to remain informed about the current rates for the cooking services provided to the Diner by the Chefs. Diners are able to request any amendments to the booking details, including the date, the time and the number of guests. In the event of a cancellation by the Diner, a full refund will be made if it is more than 72 hours before the event.

In the case of dissatisfaction with the Cooking Services provided by a Chef booked through the website, after a thorough review and assessment of reasonability, ikisho will make a refund to the Diner up to the full amount.

If for any reason a Chef cannot make an event and they let us know in advance, we will endeavour to find a suitable alternative Chef. In the unlikely event that we are unsuccessful, we will refund the Diner the total amount paid. The Diner shall not, without the prior written consent of ikisho, solicit, entice away from ikisho or directly employ or attempt to directly employ any Chef who is, or has been, engaged as a sub-contractor of ikisho.

Chefs

ikisho takes a commission of the Cooking Services fee as payment for the Booking Services provided to the Chef and for acting as an intermediary between the Chef and the Diner as set out in paragraph 2.

Upon completion of delivering a Cooking Service and of such a notification being made by the Chef to ikisho, the payment less the above service charge, the 'Chef's earning', will be paid to the Chef by the agreed method as soon as possible. Payment can only be made into a UK bank account in the name of the Chef and identification may be requested (passport/driving licence).

The transfer of these funds into the Chef's bank account can take up to seven working days.

Payment processing services for Chefs on Website are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement").

In the event of a cancellation, the full Chef's earning will be paid to the Chef if the cancellation is made under 72 hours before the event.

6. OTHER CONDITIONS

  • Insurance and indemnity

All Cooking Services booked through the website are covered by Product Liability and Public Liability insurance set by ikisho for maximum coverage of £5,000,000 with an excess of £500 (ikisho or Chef will be liable depending on the circumstances). Any undeclared change in circumstances, such as a change in the number of guests, a change of date, or a change in any details to any other Cooking Services agreed under the Cooking Contract may result in invalidating the insurance. In the event of a Chef not arriving for a booked Cooking Contract, ikisho will endeavour to find alternative Chef/Chefs. Failing that, ikisho shall refund the full Cooking Service cost to the Diner.

  • Employment

Under no circumstances will ikisho engage in an employment contract with a Chef. Chefs may not act or behave as if employed by ikisho.

  • Discount Codes

ikisho may offer discounts which will be provided either as a percentage or a specific sum of money. Conditions may be applied to discount codes and are at the sole discretion of ikisho. These can be, but are not limited to, the following: expiry dates, repeat/single usage, minimum spend requirement, tithed to specific Diners. Discount codes have no cash value, cannot be refunded and cannot be used in conjunction with any other offer or promotion.

  • Gift Vouchers

Gift vouchers with a unique code can be purchased online to be used by a single registered Diner. If the booking exceeds the value of the Gift Voucher, the balance should be paid on confirmation by card. If the booking is less than the value of the Gift Voucher, the balance will be held on the Diner's account for a future transaction. The expiry date is 2 years from date of purchase. Gift vouchers have no cash value and cannot be refunded. Diner Accounts In order to use ikisho Booking Services, the Diner must register and maintain an active Diner account ("Account"). The Diner must be of legal age to use the Booking Services. The registration requires Diners to submit certain personal information, such as their title, full name, email address and password to ikisho. In order to complete Cooking Bookings, Diners will be required to provide more information, such as venue details, contact numbers and payment details. The Diner must agree to maintain accurate, complete, and up-to-date information in the Diner Account. Failure to maintain accurate, complete, and up-to-date account information, including having an invalid or expired payment method on file, may result in the Diner being unable to access and use the Booking Services. In such a case, ikisho will not be held responsible for lost payments and is entitled to terminate its agreement with the Diner and may not be responsible for any refunds. Diners are responsible for all activity that occurs under the Diner Account, and Diners agree to maintain the security and secrecy of a Diner Account name and password at all times. Unless otherwise permitted by ikisho in writing, a Diner may only possess one account.

  • Ownership

The services and all rights therein are and shall remain ikisho's property. These terms do not grant any rights to the Diner to use or refer to ikisho's company names, logos, product and service names, trademarks or service marks in any manner.

7. LIMITATION OF LIABILITY

To the extent that the law applies, ikisho will not be liable to the Diner or to the Chef in respect of any acts or omissions of ikisho's representatives. Whether such liability arises in any form of content (breach of statutory duty, negligence and misrepresentation), these terms and conditions will limit or exclude ikisho's liability to the Diner and to the Chef for injury or death caused directly by ikisho's negligence. Diners must agree to indemnify and hold harmless from any and all claims, demands, losses, liabilities, and expenses arising out of or in connection with: (i) use of the services; (ii) breach or violation of any of these terms. We are registered for VAT and responsible only for our share of the total price. The Chefs are responsible for their own Tax and VAT affairs for the earnings they make from ikisho.

8. APPLICABLE LAW

The Booking Services and the Booking Service Terms set out above are to be governed by, construed and take effect in accordance with the laws of England and Wales. Any dispute, claim or matter of difference arising out of or relating to the Booking Services or Booking Service Terms is subject to the exclusive jurisdiction of the courts of England and Wales.

9. AMENDMENT AND TERMINATION OF SERVICES

ikisho may terminate these terms or any services at any time for any reason. ikisho will provide the Diner and the Chef involved in such termination of services with 24 hours notification. However, ikisho reserves the right to terminate these terms or any services without notice if: (i) The Diner is in breach of these terms; (ii) it is impractical to give such notice under the circumstances; or (iii) in ikisho's opinion, any delay in such termination would expose ikisho or a third party to significant risk of harm or damage. ikisho may amend the terms relating to the services from time to time. Amendments will be effective upon ikisho's posting of such updated terms. A Diner's continued access or use of the services after such a posting constitutes the Diner's consent to be bound by the terms, as amended.

10. DISCLAIMER

The Diner agrees that the entire risk arising out of use of the Booking Services remain solely with the Diner, to the maximum extent permitted under applicable law.