FAQ

1. I have an allergy/dietary requirement.

You can notify us of your dietary requirements when you make a booking, and we will try our best to accommodate your needs. Please send us an email to info@ikisho.com if your requirements change. *Please note that we must be notified of any dietary requirements at least 72 hours before the event time.

2. What is your cancellation policy?

For cancellations for events over 72 hours away, you can contact us to change your booking to another day or receive a full refund. If your event date is less than 72 hours away, the full fee will be charged.

3. How long are gift vouchers valid for?

The gift voucher is valid for two years from the purchase date. The recipient of the voucher can use the gift voucher code when they make a booking on the website.

4. Can I make changes after placing a booking?

If you wish to amend your booking, i.e. date, time and number of guests, please contact us and we will try to accommodate your request. *Please note that we are not able to accommodate change requests made less than 3 days prior to the event date. (i.e. If your booked event date is 8th May, please let us know of changes by midnight 4th May)

5. Who processes the transactions and which cards are accepted?

All payments are processed securely via our payment provider Stripe and we accept all major cards - Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

6. My kitchen isn't big - will it be adequate for an ikisho chef?

Our chefs are well trained, very adaptable and able to work in most environments. Please contact us for any queries.

7. What do I need to provide my chef?

Diners are expected to provide their kitchen, kitchen equipment and dining area - the chef will bring everything else!

8. When will my chef arrive?

Your chef will arrive one to two hours before the agreed dining time to allow for adequate preparation and set up.

9. What happens if my guests are late?

Please ensure you and your guests are ready on time to enjoy your meal in optimum condition. Our chefs can accommodate short delays to serving times but anything beyond 30 minutes causes difficulties.

10. Will my chef clean my kitchen?

Your chef will cook, serve and clean for a maximum of three hours starting at the time of event start. (e.g. If the event was booked for 6pm, the chef offer their services until 9pm) If at this point, any of your guests have not finished eating, your chef will not be able to complete the clearing of those dishes and utensils still in use.