1. I have an allergy/dietary requirement.

You can notify us of your dietary requirements when you make a booking, and we will try our best to accommodate your needs. Please send us an email to info@ikisho.com if your requirements change. *Please note that we must be notified of any dietary requirements at least 7 days before the event time.

2. What is your cancellation policy?

In the event of a cancellation by the Diner, a full refund will be made if it is more than 14 days before the event, 50% refund if the cancellation is more than 7 days before the event, and 0% refund if cancellation is less than 7 days before event.

3. Can I make changes after placing a booking?

If you wish to amend your booking, i.e. date, time and number of guests, please contact us and we will try to accommodate your request. *Please note that we are not able to accommodate change requests made less than 10 days prior to the event date. (i.e. If your booked event date is 8th May, please let us know of changes by midnight 28th April)

4. Who processes the transactions?

Invoices will be issued for bank transfer. Payment of the total amount is required to secure a Booking.

5. My kitchen isn't big - will it be adequate for an ikisho chef?

Our chefs are well trained, very adaptable and able to work in most environments. Please contact us for any queries.

6. What do I need to provide my chef?

Diners are expected to provide their kitchen, kitchen equipment and dining area - the chef will bring everything else!

7. When will my chef arrive?

Your chef will arrive one to three hours before the agreed dining time to allow for adequate preparation and set up.

8. What happens if my guests are late?

Please ensure you and your guests are ready on time to enjoy your meal in optimum condition. Our chefs can accommodate short delays to serving times but anything beyond 30 minutes causes difficulties.

9. Will my chef clean my kitchen?

Your chef will cook, serve and clean for a maximum of three hours starting at the time of event start. (e.g. If the event was booked for 6pm, the chef offer their services until 9pm) If at this point, any of your guests have not finished eating, your chef will not be able to complete the clearing of those dishes and utensils still in use.